Frequently Asked Questions
Straight answers about reserving, payment, health, and bringing your puppy home.
Reserving & Payment
How do I reserve a puppy?
A $500 deposit reserves your puppy. Deposits are honored in the order they are received, and your pick order is set by the date you sign your reservation agreement. You can start from any available puppy’s card or reach out through our contact form.
Is my deposit refundable?
$500 deposit secures your pick order and is applied toward the puppy’s final price. Deposits are non-refundable if you choose not to proceed, but may be transferred to our next litter. If we are unable to provide you with the puppy you reserved, you may choose a full refund, another available puppy, or credit toward a future litter. Reservations are honored first-come, first-served by payment timestamp. Breeder reserves first pick. Full terms are set out in the Puppy Reservation and Deposit Agreement, which governs.
Can I pay for my puppy over time?
Yes, and there are two separate ways to do it, which work differently:
Paying us in installments
You can pay the balance in as many payments as you like, any time before pickup. The only requirement is that the balance is complete before your puppy goes home. These payments go directly to us.
Financing through Affirm, Klarna, or Afterpay
These are independent lenders offered at our checkout. If one approves you, they pay us and your puppy is considered paid in full on our end. Your payment schedule is then with that lender under their own terms, and we are not a party to that agreement.
What payment methods do you accept?
Balances are paid through our secure Stripe portal, which accepts credit and debit cards, Amazon Pay, Apple Pay, Cash App Pay, and Link. The $500 deposit is handled the same way.
Health & Care
Are the parent dogs health tested?
Yes. We breed from health-tested parents and choose our pairings with temperament and long-term health in mind.
What comes with my puppy?
Every puppy goes home with a health guarantee, age-appropriate vaccinations that are up to date at pickup, routine deworming on a scheduled protocol, a comprehensive veterinary exam before placement, an FLS health certificate, and lifetime breeder support.
What's your health guarantee?
We guarantee your puppy is in good health at the time of sale. You have two days from pickup to have your puppy examined by a licensed veterinarian. If a serious health issue is found, you may return the puppy for a full refund or an exchange, with a written statement from the veterinarian. The full policy lives on our Terms page.
Do I have to spay or neuter my puppy?
Yes. Our puppies are placed on a pet-only, non-breeding contract. We ask that your puppy be spayed or neutered no later than two and a half years of age. We will send a reminder. Puppies may not be bred without our written consent.
Will my Bernedoodle shed? Are they hypoallergenic?
It depends on the puppy’s coat and generation. F1B and multigenerational puppies tend to be the most consistently low-to-non-shedding, which usually suits allergy-sensitive families best. We break down coat types, generations, and what actually drives shedding in our Bernedoodle Guide.
Bringing Your Puppy Home
When can my puppy come home?
Puppies are ready for pickup no earlier than eight weeks of age. We will confirm your exact pickup date with you as it gets close.
Where are you located, and can I pick up in person?
We are a family breeder near Tampa, Orlando, and Ocala, Florida, and local pickup is welcome. We arrange a pickup time and meeting spot with you directly.
Do you deliver or ship puppies?
Yes. Safe transportation options are available throughout the continental US, and we are happy to walk through the choices to find the best way to get your puppy home. If shipping is required, those fees are calculated separately and are paid before your puppy travels.
Can I watch my puppy grow before pickup?
Yes, and it is one of our favorite parts. We post photos as the litter grows, and our Watch Them Grow page tracks each puppy’s weight over time, so you can follow along between now and pickup day.
Still have a question we didn’t cover? We’re happy to talk it through.
Get in touch